Welcome to our Frequently Asked Questions (FAQ) page!
We hope to help you better understand our products and services through the following questions and answers. If you cannot find your question here, please feel free to contact us.
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1. How are your products designed?
Our products are all original designs, developed and created by our experienced team to provide efficient, practical, and aesthetically pleasing cleaning tools. We continuously conduct market research and user feedback to ensure our products meet customer needs.
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2. Do you offer international shipping?
Yes, we support international shipping and welcome orders from customers worldwide. At checkout, you can select the shipping option for your country.
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3. Can I return an item?
If you are not satisfied with your purchase, you can request a return within 30 days of receiving the product. Please ensure the product is unused and in its original packaging. For detailed return procedures, please see our "Returns and Refunds Policy" section.
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4. When will my order be shipped?
We will process your order as soon as possible after receiving payment. The specific time may vary depending on the shipping company and destination.
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5. How can I check my order status?
Once your order has shipped, we will send you a tracking number via email. You can use this number to track your package's current location on the shipping company's official website.
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6. How much is the shipping cost?
Shipping costs will be calculated based on your chosen shipping method and the distance to your destination. You will see the exact shipping cost at checkout.
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7. Do I need to pay customs duties or import taxes?
For international orders, customs duties and import taxes may apply. These are your responsibility and will be collected upon arrival of your package. Please confirm the relevant fees with your local customs office before placing your order.
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8. How can I contact your customer service?
You can contact us by email at zephy@tackysweep.com. Our customer service team will respond to your inquiry as soon as possible.
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9.What is your privacy policy?
We are committed to protecting your personal information and ensuring its security. For details on how we collect, use, and protect your information, please see our "Privacy Policy" section.
