If you wish to return an item, please follow these steps: Contact Customer Service: Please contact our customer service team via email, stating your order number and return request. We will provide you with a Return Authorization Number (RMA) and a return address. Prepare the Package: After receiving the RMA number, please pack the product along with its original packaging, labels, and any accompanying accessories. Please ensure the package is secure to prevent damage during transit. Choose a Shipping Method: You can choose any reliable shipping company to return the product. Please keep the tracking number for future reference.

Once we receive the returned product and confirm its condition, we will begin processing the refund. Processing time may vary depending on the refund method. Generally, refunds will be returned to your original payment method, and processing time is 5 business days.

Return shipping costs are borne by the customer unless the product is defective or faulty. In this case, we will cover the return shipping costs.

The following types of items cannot be returned: Products showing signs of use. Some promotional items and clearance items unless due to defects or faults.

We reserve the right to modify our return and refund policy at any time. The revised policy will be posted on our website, so we recommend you check it regularly.

If you have any questions about our return and refund policy or need further information, please feel free to contact us: Email: zephy@tackysweep.com